Call quality reporting that tells you what customers ask for
Call quality reporting transcribes every call, scores it, summarizes it, and turns the results into a weekly report on volume, booking rate, and the questions your agent could not answer, so the script improves from real calls instead of guesswork.
Trusted by growth-minded businesses across the Upstate and beyond.
What is included in call quality reporting?
Greenville Digital Solutions includes this with every voice deployment. Recordings and transcripts are in your dashboard within a minute of a call ending, and the unanswered questions feed a weekly script update you approve, so the agent gets better every week rather than drifting.
Every call transcribed
And summarized, in your dashboard within a minute of the call ending, so you can read or listen to any call.
Outcome scoring
Each call scored on whether it booked, captured, qualified, or missed, so you see the rate that matters.
Volume and pattern reporting
Call volume by day and hour, booking rate, average length, and the busiest times, weekly.
Unanswered intents flagged
The questions the agent could not handle, surfaced so the script can be updated to handle them.
Weekly script updates
The gaps feed a change you approve, so the agent improves from real calls.
Monthly review call
A walk-through of the numbers and the script changes, included in every plan.
Results from businesses like yours
Every number here is tied to a named client and a date.
Steele T. Williams Law
A solo litigation attorney needed local search dominance against established firms with dedicated marketing budgets, in a market where 90% of clients start with Google.
Read the case studyUniversal Projections
A specialty AV and projection installer needed local search visibility across a wide service radius without paying per-city for a dozen separate sites.
Read the case studyHow reporting runs
You learn what customers ask for. The script improves from data. You can trust it because you can check it. It catches problems early.
Every call captured
Recorded and transcribed automatically, with the disclosure the agent gives at the start.
Scored and summarized
Outcome and a short summary attached to each call.
Reported weekly
Volume, booking rate, and missed intents.
Fed back to the script
Approved changes shipped weekly.
Reviewed monthly
A call to walk the numbers and the changes.
What owners say after the first quarter
Sixty days to #1 for our money keyword. Past agencies took eighteen months and never got there.
They shipped a full K-12 lesson planning AI for me. Six generators, real production users, in under a month.
Who call quality reporting is for
Reporting, transcripts, scoring, and the weekly script updates are included in the voice AI receptionist from $500 a month, with the monthly review call included. There is no separate analytics fee; it is part of running the agent, because an agent that is not measured is not one we would put on your phone.
Any business running the voice agent
It is how the agent stays sharp and how you know it is working.
Owners who want proof
The transcripts and the booking rate answer whether the agent earns its fee.
Multi-location businesses
Each location's calls measured separately.
Businesses refining their offer
The questions customers ask reveal what to add or explain.
24/7 receptionist agent
Every call answered by the second ring, day or night, with your business hours, services, and pricing already loaded.
Appointment booking agent
The agent checks live availability, books the slot, confirms by text, and handles reschedules without a callback.
Order capture and payment
The agent takes the order, confirms every line item, collects payment through a secure link or on the call, and pushes the order into your system.
Make search your most reliable revenue channel.
The unanswered questions are a list of what your business should be ready to answer, on the phone and on the site.
Ask about call quality reporting
Free audit first. A person replies within one business day with a plan and a price.
Call quality reporting: common questions
Can I listen to the calls?
Yes. Recordings and transcripts are in your dashboard within a minute of the call ending.
How do you improve the agent?
Unanswered questions and low-scoring calls feed a weekly script update that you approve.
Is call recording legal?
Yes, with the disclosure we add at the start of each call, which follows South Carolina's one-party consent rule and stricter states where required.
What does the report show?
Call volume, booking rate, average length, busiest times, and the questions the agent could not answer.
Do I have to act on the reports?
No, but the weekly script updates are where the agent gets better, so most owners approve them.
Is the reporting an extra cost?
No. It is included in the monthly fee, along with the monthly review call.