Knowledge base bots that answer from your own documents
A knowledge base bot is trained on your own documents, your pricing, policies, and manuals, and answers questions from them with the source shown, on your website for customers and in Slack for staff.
Trusted by growth-minded businesses across the Upstate and beyond.
What is included in a knowledge base bot?
Greenville Digital Solutions builds these to stay current: when your documents change, the bot updates, so the answer a customer or a staff member gets is the current one. Every answer shows which document it came from, so the reply can be trusted and checked.
Trained on your documents
Your pricing, policies, manuals, and FAQs, not the open internet, so the answers are yours and accurate.
Sources shown
Every answer cites the document it came from, so the reply can be verified rather than trusted blindly.
Says when it does not know
The bot answers only from your material and escalates when it cannot, instead of making something up.
Customer and staff versions
On your website for customers and in Slack or Teams for staff, scoped to the documents each should see.
Stays current
When your documents change, the bot updates automatically, so answers do not go stale.
Escalation to a person
Questions it cannot answer routed to the person you name, with the question attached.
Results from businesses like yours
Every number here is tied to a named client and a date.
Steele T. Williams Law
A solo litigation attorney needed local search dominance against established firms with dedicated marketing budgets, in a market where 90% of clients start with Google.
Read the case studyUniversal Projections
A specialty AV and projection installer needed local search visibility across a wide service radius without paying per-city for a dozen separate sites.
Read the case studyHow a knowledge base bot is built
It answers from your material. It shows its work. It does not make things up. It saves the same answer being given twice.
Gather the documents
The pricing, policies, and manuals the bot should answer from.
Train and scope
The bot trained on them, with customer and staff versions scoped to what each should see.
Wire escalation
Unanswerable questions routed to a person with the question attached.
Test
Real questions run through, answers and sources checked.
Keep current
Document changes sync automatically, accuracy monitored.
What owners say after the first quarter
Sixty days to #1 for our money keyword. Past agencies took eighteen months and never got there.
They shipped a full K-12 lesson planning AI for me. Six generators, real production users, in under a month.
Who knowledge base bots are for
Quoted per project for the build, usually $3,000 to $10,000 by the size of the document set, then a monthly fee for hosting and keeping the bot current. You own the bot and the training data, and it runs on your storage.
Businesses answering the same questions
Where pricing, hours, and policy questions come in over and over.
Teams with a manual
Where staff need a fast, accurate answer from internal documentation.
Service businesses
Where customers ask about coverage, warranties, and process before they buy.
Businesses onboarding staff
Where a bot trained on procedures answers new-hire questions.
Workflow automation
A form fill becomes a CRM record, a text, a calendar hold, and a quote draft without anyone typing it twice.
CRM integration and sync
Leads from your site, your AI receptionist, and your ads land in one CRM record with the source attached.
Email and SMS sequences
Every lead gets a follow-up in minutes and a sequence timed to your sales cycle.
Make search your most reliable revenue channel.
Trained on your documents, not the internet, so it does not give a generic or wrong answer.
Ask about knowledge base bots
Free audit first. A person replies within one business day with a plan and a price.
Knowledge base bots: common questions
Will it make things up?
It only answers from your documents and says when it does not know. Every answer shows its source.
Can staff use it internally?
Yes, on Slack, Teams, or a private page, scoped to internal documents.
What does it cost?
Per project for the build, then a monthly fee for hosting and updates.
Does it update when I change a document?
Yes, automatically, so answers do not go stale.
Can it answer on my website?
Yes, as a chat widget scoped to customer-facing documents.
What happens when it cannot answer?
It escalates to the person you name, with the question attached.